Interpretation and Definitions

Interpretation
The words with initial capital letters have meanings defined under the following conditions.
The following definitions shall have the same meaning whether they appear in singular or plural.

Definitions
For the purposes of this Privacy Policy:

  • Account means a unique account created for You to access our Service.

  • Company (“the Company”, “We”, “Us”, “Our”) refers to P/E Rychkov Aleksandr, 0041 RA, Yerevan, Erebuni District, Zheleznodorozhnaya Street 7, Building 4/1, Tax ID 23489512, OGRNIP 2781465733.

  • Authorized Reseller / Merchant of Record refers to ProTune Performance PTY LTD, Cape Town, South Africa, which may process payments and related billing information for select transactions.

  • Cookies are small files placed on Your device that store browsing information.

  • Country refers to Armenia.

  • Device means any device capable of accessing the Service (computer, phone, tablet).

  • Personal Data means any information relating to an identified or identifiable individual.

  • Service refers to the Website.

  • Service Provider means any person or company that processes data on behalf of the Company.

  • Third-party Social Media Service refers to any social network allowing account login.

  • Usage Data refers to data collected automatically during Service use.

  • Website refers to ECUDesk, accessible at https://ecudesk.com.

  • You means the user accessing or using the Service.

Collecting and Using Your Personal Data

Personal Data

We may ask You to provide the following information:

  • Email address

  • First and last name

  • Phone number

  • Billing and postal address

  • Country and city

Usage Data

Collected automatically and may include:

  • IP address

  • Browser and device type

  • Pages visited, time spent

  • Device identifiers

  • Operating system and hardware data

Social Login

If You login via Google, Facebook, or other services, we may receive basic account information (name, email, avatar).

Cookies and Tracking

We use Cookies and similar technologies for authentication, security, analytics, and user experience.

Use of Your Personal Data

We use data to:

  • Provide and operate our software and website

  • Process payments and deliver purchased products

  • Manage user accounts and licenses

  • Send updates and service notifications

  • Improve our technology and services

  • Provide customer support

  • Ensure legal and regulatory compliance

Payment Processing

Payments for ECUDesk software may be processed:

  • Directly by the Company, or

  • By ProTune Performance PTY LTD as an Authorized Reseller & Merchant of Record

In such cases, relevant billing data may be transferred to ProTune Performance PTY LTD solely for payment processing, fraud prevention, accounting, and regulatory compliance.

We do not sell or rent personal data.

Sharing Your Personal Data

We may share your data with:

  • Payment processors (including ProTune Performance PTY LTD for MoR transactions)

  • IT service providers (hosting, email, CRM, analytics)

  • Legal authorities when required by law

  • Third-party login providers (Google, etc.)

  • Professional service providers (accounting, auditing)

Retention of Data

We retain Personal Data only as necessary for:

  • Providing the Service

  • Legal, accounting, and tax obligations

  • Resolving disputes

International Data Transfers

Your data may be processed in Armenia, South Africa, the EU, or other lawful jurisdictions where our partners operate.
We use reasonable measures to ensure secure data processing.

Deleting Your Data

You may request deletion or correction of your Personal Data at any time.
We may retain legally required data.

Disclosure Circumstances

We may disclose data in case of:

  • Legal requirements

  • Fraud prevention

  • Protection of rights and security

  • Business restructuring or asset transfer

Security

We use commercially reasonable security practices, but no system is 100% secure.

Children’s Privacy

We do not knowingly collect data from children under 13.
If this occurs, contact us and we will delete such data immediately.

Links to Other Websites

We are not responsible for third-party content or privacy practices.
Review external policies before use.

Changes to This Policy

We may update this Privacy Policy periodically.
Changes become effective once posted on this page.

Contact Information

Software Owner:
P/E Rychkov Aleksandr
0041 RA, Yerevan, Armenia

Authorized Reseller / Merchant of Record:
ProTune Performance PTY LTD
Cape Town, South Africa

Support Email:
support@ecudesk.com